eLearning Module
eLearning Module
Embedded Files
Project Title Questions to Ask for Each Division?
Tools used in Development Canva, Google Slides
Client Roofing Company (Customer Service Representative)
Executive Summary This module addressed the need for customer service representatives use a system of questions for a specific division within the roofing company, when interacting with customers and scheduling appointment.
Challenge The customer service representatives needed an interactive way to be introduced to the questions to ask for each division while answering the phones. This will affectively help to address the customer's needs by documenting the answers in the notes section of Improveit 360 for the roofing salesmen going out to an appointment.
Solution I created this interactive module in google slides for the customer service representative to complete. It was presented to them during the onboarding and training.
Project Title Customer's Journey Moving Through the Roofing Project
Tools used in Development Canva
Client Roofing Company
Executive Summary This project addressed the need for when onboarding new customer service representatives to explain how the project is completed within the company.
Challenge The customer service representatives need an understanding of the role they play in the project. They also need an understanding of how the customer travels through the process of getting a new roof.
Solution I created this job aide for the customer service representative to have posted on their desk. It gives them a quick reference on how to answer customer questions when they call in. It was presented to them during the onboarding and training.
Project Title Anatomy of a Roof: Essential Roofing Terms
Tools used in Development Canva
Client Roofing Company
Executive Summary This project addressed the need for applying roofing terms that our customer service representatives use when interacting with customers and scheduling appointments.
Challenge The customer service representatives needed a quick reference to of roofing terms to use while answering the phones. This will affectively help to address the customer's needs by using common roofing terms in the notes for the roofing salesmen going out to an appointment.
Solution I created this job aide for the customer service representative to have posted on their desk. It was presented to them during the onboarding and training.
Project Title Questions to Ask for Each Division?
Tools used in Development Canva
Client Roofing Company (Customer Service Representative)
Executive Summary This project addressed the need for customer service representatives use a system of questions for a specific division within the roofing company, when interacting with customers and scheduling appointment.
Challenge The customer service representatives needed a quick reference to ask for each division while answering the phones. This will affectively help to address the customer's needs by documenting the answers in the notes section of Improveit 360 for the roofing salesmen going out to an appointment.
Solution I created this job aide for the customer service representative to have posted on their desk. It was presented to them during the onboarding and training.
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